Rewards – FAQs

1. What is the Cementum Rewards Program?

The Cementum Rewards Program is our way of thanking our valued customers and dealers.
You can earn reward points on every eligible purchase, referral, or promotional activity.
These points can later be redeemed for discounts, exclusive offers, or special products on future orders.

2. How do I earn reward points?

You can earn Cementum Reward Points in several ways:
Placing eligible orders on our website or app.
Participating in special promotions and campaigns.
Referring new customers or dealers (where applicable).
Your earned points are automatically credited to your account once your order is confirmed.

3. How can I check my reward points balance?

Simply log in to your Cementum account on our website or mobile app.
Your reward balance and transaction history will be displayed in the Rewards Dashboard,
updated in real time whenever you earn or redeem points.

4. How can I redeem my reward points?

Redeeming your rewards is simple:
During checkout, choose to apply your available points to reduce your total payable amount.
You can use all or part of your points depending on your purchase value and available balance.
The discount will be instantly reflected before you complete payment.

5. Do reward points expire?

Yes. Reward points are valid for 180 days from the date they are credited to your account.
You can always check your point validity and expiry details in your account
dashboard or refer to the program terms & conditions.

6. Can I transfer my reward points to another account?

No. Reward points are non-transferable and can only be used on the account where they were earned.
Points cannot be exchanged for cash or combined with other accounts.

7. What should I do if my reward points are not credited?

If your reward points are missing after an eligible purchase:
Please check your order status (points are credited only after successful order completion).
If the issue persists, contact our Customer Support Team with your Order ID and transaction details.
We’ll verify your transaction and update your reward balance promptly.

Cementum Rewards Program – Terms & Conditions

1. Introduction
The Cementum Rewards Program (“Program”) is operated by Cementum.in (“we,” “our,” or “us”).
By participating in this Program, customers (“you,” “member”) agree to the following Terms & Conditions.
Cementum.in reserves the right to modify, suspend, or terminate the Program or these Terms at any time without prior notice.

2. Eligibility
The Program is open to all registered customers and authorized dealers with a valid Cementum.in account.
Only one rewards account is permitted per individual or business entity.
Program participation is voluntary and free of charge.

3. Earning Rewards Points
Points are awarded for eligible purchases made through Cementum.in (website or app).
Points may also be earned through referrals, promotions, or special campaigns announced from time to time.
Reward points will be credited to your account only after successful order completion
(i.e., post-delivery and after return/refund eligibility period ends). Points are not earned on:
Cancelled or refunded orders
Shipping fees, taxes, or other service charges
Gift cards or promotional vouchers

4. Redemption of Points
Points can be redeemed during checkout to receive discounts on eligible purchases.
Redemption value and minimum redemption limits may vary by product or promotion.
Points cannot be used to pay for shipping, handling, or taxes unless stated otherwise.
Once points are redeemed, the transaction cannot be reversed.
Cementum.in reserves the right to limit point redemption on certain brands, products, or sale events.

5. Validity & Expiry
Reward points are valid for 180 days from the date they are credited to your account.
Expired points will be automatically removed from your account and cannot be reinstated.
Cementum.in is not responsible for any expired or unused points.

6. Non-Transferability
Reward points are non-transferable, non-exchangeable, and cannot be converted into cash or any other form of credit.
Points cannot be shared, transferred, or merged between accounts, even within the same household or business.

7. Account Adjustments
Cementum.in reserves the right to adjust, deduct, or invalidate points if:
An order is canceled, refunded, or found fraudulent.
Points were credited or redeemed in error.
The account shows signs of misuse or suspicious activity.
In case of disputes, Cementum.in’s decision shall be final and binding.

8. Termination or Modification of the Program
Cementum.in may, at its discretion, suspend, modify, or terminate the Rewards Program at any time without prior notice.
In the event of program termination, any unused points will expire automatically and hold no cash or exchange value.
Members will be notified of significant program changes via email or on the website.

9. Limitation of Liability
Cementum.in is not liable for:
Lost, delayed, or uncredited points due to technical issues.
Any errors, omissions, or interruptions in the Program.
Any unauthorized access to member accounts.
The Program is offered “as-is” without any express or implied warranties.

10. Privacy & Data Protection
Member data will be handled in accordance with our Privacy Policy.
By participating, you consent to the collection, use, and processing of your data for Program administration and promotional communication purposes.

11. Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of India.
Any disputes arising shall be subject to the exclusive jurisdiction of the courts in Bhimavaram, Andhrapradesh.

12. Contact Information
Need more help?
If you have further questions about the Cementum Rewards Program, reach out to us at support@cementum.in
or via our Help & Support section. Our team is always ready to assist you.