Refund after returning dental products online can be seamless if you know what to look for. This guide will help you choose the right path, ensure faster, and efficient refund.
1. How can I request a refund?
To request a refund, please contact our customer support team within 7 days of delivery. Include your order ID, product details, and reason for the refund. Our team will guide you through the process.
2. Which products are eligible for a refund?
Refunds are provided for:
Damaged or defective products
Incorrect items delivered
Products that do not match the description on our website
Please note that used or opened products may not be eligible unless they are defective.
3. How long does it take to process a refund?
Once your return is received and inspected, the refund is typically processed within 7–10 business days. The refunded amount will be credited to your original payment method.
4. Can I get a refund for a partially delivered order?
Yes. If part of your order is missing or unavailable, you can request a partial refund for the undelivered items.
5. Will I be charged for return shipping?
Return shipping charges depend on the reason for the return:
Cementum error (wrong/damaged item): Free return shipping
Customer-initiated returns (change of mind): Return shipping charges may apply
6. Can I exchange a product instead of getting a refund?
Yes! If you prefer, you can exchange your product for another of equal value. Contact our support team to initiate an exchange request.
7. How will I know the status of my refund?
You will receive email or SMS updates at every step — from receiving your return to refund processing — ensuring complete transparency.
8. What if I paid via Cash on Delivery (COD)?
Refunds for COD orders are typically processed via bank transfer to the account details provided by you. Our support team will guide you through this process.
