Order-Related FAQs

Buying dental products online can be seamless and efficient if you know what to look for.
This guide will help you choose the right products, ensure quality, and get the best value.

1. What are the payment options available?

We accept multiple secure payment methods, including:

Credit/Debit Cards
Net Banking
UPI/Wallet Payments
Cash on Delivery (where applicable)

2. Can I modify my order after placing it?

Cementum offers a wide range of products across categories:

Orders can only be modified within 1–2 hours of placement.
After this time, the order enters processing and cannot be changed.
Please contact our support team immediately if you need assistance.

3. How can I track my order?

Once your order is dispatched, you will receive a tracking number via email or SMS.
You can use this number to monitor your shipment in real-time through our logistics partner’s portal.

4. How do I place an order?

To place an order, simply browse our catalog, add your desired products to the cart, and proceed to checkout.
You will need to provide your shipping and payment details to complete the purchase.

5. How long will it take to receive my order?

Delivery timelines vary depending on your location.
Typically, orders are delivered within 3–7 business days for metro cities
and 7–15 business days for remote areas.

6. Can I cancel my order?

Orders can be canceled only if they have not been dispatched.
To request a cancellation, contact our customer support team as soon as possible.

7. What is your return/exchange policy?

We accept returns or exchanges for products that are damaged, defective, or incorrect.
All return requests must be made within 7 days of delivery.
Products must be in original packaging with all labels intact.

8. Are there any shipping charges?

Shipping charges depend on the order value and delivery location.
Free shipping is available for orders above a certain amount.
Specific charges, if any, are displayed at checkout.

9. What should I do if my order is delayed?

If your order exceeds the estimated delivery time, please contact our customer
support team with your order ID. We will investigate and provide updates promptly.

10. Can I place bulk orders?

Yes! For bulk or dealer orders, please use our Dealer/Bulk Inquiry Form to get
customized pricing, availability, and priority delivery.