Refund Policy:

At Cementum, we strive to ensure your complete satisfaction with every purchase made on our website. However, we understand that there may be instances where you may need to return a product. In such cases, we offer a transparent and hassle-free refund policy outlined below:

Refund Eligibility:

To be eligible for a refund, the product must be returned in its original condition, unused, and with all tags intact, within 15 days of delivery.

Certain products such as perishable goods, personalized items, and items marked as non-returnable are not eligible for refunds.

Refund Process:

Once your returned product is received and inspected at our warehouse, we will notify you of the approval or rejection of your refund request.

If approved, your refund will be processed within 48 hours of the product’s approval. Please note that the refund amount may take 5-7 business days to reflect in your account as per RBI guidelines.

Refund Methods:

For prepaid orders, the refund will be credited directly to the account through which the transaction was made.

For Cash on Delivery (COD) orders, you have the option to receive the refund either as store credits or by providing your bank details for a bank transfer. Store credits will be credited to your account within 48 hours, while bank transfers may take 5-7 business days.

Unsatisfactory Refund Resolution:

If you are still unsatisfied with the refund process or have any concerns, please feel free to contact us at support@cementum.in. Our dedicated support team will assist you promptly to resolve any issues.

Contact Information:

For any further queries or assistance regarding refunds, please reach out to us at support@cementum.in. We are here to help and ensure your shopping experience with Cementum is seamless and enjoyable.

Thank you for choosing Cementum. We appreciate your trust and look forward to serving you again in the future.