Shipping Policy

Thank you for choosing Cementum for your construction needs. Below is our Shipping Policy outlining all the necessary information regarding the shipping of our products:

1. Shipping Destinations: We currently offer shipping within India only. We do not offer international shipping at the moment.

2. Shipping Time: Our team works diligently to process and dispatch orders within 1-3 business days from the date of order placement. Once dispatched, the estimated delivery time varies depending on the destination and the shipping option chosen during checkout.

3. Shipping Methods: We partner with trusted courier services to ensure reliable and efficient delivery of your orders. The shipping methods available are standard shipping and expedited shipping. The choice of shipping method and associated costs can be selected during the checkout process.

4. Shipping Charges: Shipping charges are calculated based on the weight of the products, the shipping destination, and the selected shipping method. These charges will be displayed during the checkout process for your review before payment.

5. Order Tracking: Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to track your order’s delivery status. You can also track your order directly through our website by visiting the ‘Track Order’ section.

6. Delivery Issues: While we strive to ensure timely delivery of all orders, there may be instances where delivery is delayed due to unforeseen circumstances such as inclement weather, logistical issues, or public holidays. If you encounter any issues with the delivery of your order, please contact our customer support team, and we will assist you in resolving the issue promptly.

7. Shipping Restrictions: Certain products may be subject to shipping restrictions based on their size, weight, or nature. We comply with all relevant regulations and reserve the right to refuse shipping of any product that may pose logistical challenges or legal restrictions.

8. Shipping Insurance: All shipments are insured against loss or damage during transit. In the rare event that your order is lost or damaged in transit, please contact our customer support team immediately, and we will initiate a claim and arrange for a replacement or refund as applicable.

9. Change of Shipping Address: If you need to change the shipping address after placing your order, please contact our customer support team as soon as possible. We will make every effort to accommodate your request; however, changes may not be possible once the order has been dispatched.

10. Shipping Updates: We will keep you informed of any significant updates regarding the shipping status of your order via email or SMS notifications. You can also check the status of your order at any time by logging into your Cementum account.

If you have any further questions or concerns regarding our Shipping Policy, please don’t hesitate to contact our customer support team for assistance. Thank you for choosing Cementum. We look forward to serving you!